FAQ'S

VTG is cancelled due to COVID. Am I eligible for a refund?
 

Yes. As the 2021 VTG has been cancelled due to the impacts of COVID-19 or related restrictions implemented by the Victorian government, a full refund will be granted to registered participants as per our Cancellation and Refund Policy.
 

I purchased official VTG25 merchandise when I registered (a hoodie, beanie or socks). Can I get the merchandise, or will I receive a refund?
 

Due to the uncertainty of restrictions and associated operational constraints and risks because of COVID-19, merchandise will not be distributed to participants in 2021. Participants who have purchased merchandise will receive this money back as part of their full refund.

Merchandise will again be available for purchase in 2022.
 

What happens to my accommodation?
 

Participants should get in touch with their accommodation provider as soon as possible if you have not already done so.

As per the Privacy, Terms and Conditions of entry, VTG is not responsible or cannot be held accountable in the instance of event cancellation for any other fees incurred for participants’ planned participation at VTG, including (but not limited to) accommodation, uniforms and transport.
 

I donated to VTG’s official charity partner – Sports Excellence Scholarship Fund (SESF). Where will this money go?
 

Donations made to the SESF will be returned to participants as part of their full refund.

I’ve applied for a refund previously and didn’t meet the criteria. Am I  eligible for a refund now?

Yes. As the 2021 VTG has been cancelled due to the impacts of COVID-19 or related restrictions implemented by the Victorian government, a full refund will be granted to registered participants as per our Cancellation and Refund Policy.
 

Is there anything I need to do to receive my refund and when will I get my money back?
 

There is nothing you need to do to receive your refund. The money you paid will be returned to you to the same account associated with the card you made payment with. Due to a delay in the refund process, we will aim to have all refunds processed by October 31 2021.
 

What happens if the card I’ve paid with is now cancelled or expired since I registered for VTG?
 

In most cases, if you are with the same bank, your bank will redirect the refund to your new or replacement card. If you do not have a new card, your bank will usually send the refund directly to your bank account.
 

What happens if I have changed bank accounts entirely?
 

The bank will return the refunded money to us at VTG and we will contact you for further action. If you are aware of this ahead of time, please contact us at your earliest convenience.
 

What should I expect of VTG in 2022? Where will it be held?
 

We’re devastated we can’t put the VTG show on for you in Geelong this year. However, be assured that COVID-willing, we’ll be back bigger, better and stronger in 2022.

We will look to reschedule most events that were planned for 2021, however in some cases, not all events, venues or suppliers will be available.
 

We are thankful that the City of Greater Geelong has agreed to extend its rights to host the event in 2022.
 

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